4801 Lang Ave NE, Albuquerque, NM 87109, USA
+1 (505) 225-3333
ceo@nextifystudio.com
Return & Refund Policy
Last updated: [June 1, 2025]
At Nextify Studio, we are committed to delivering high-quality digital services and ensuring your complete satisfaction. Please read our Return & Refund Policy carefully before purchasing any of our services.
At Nextify Studio, we are committed to delivering high-quality digital services and ensuring your complete satisfaction. Please read our Return & Refund Policy carefully before purchasing any of our services.
1. Eligibility for Returns (Digital Products)
Due to the nature of our work—custom web design, branding, and software development—all services are considered non-tangible, digital goods. As such, we generally do not offer refunds once the service process has commenced, except in exceptional cases outlined below.
You may be eligible for a partial or full refund only if:
You request cancellation before the work has started.
We fail to deliver the agreed service within a reasonable timeframe, and no mutual resolution can be reached.
You may be eligible for a partial or full refund only if:
You request cancellation before the work has started.
We fail to deliver the agreed service within a reasonable timeframe, and no mutual resolution can be reached.
2. How to Request a Refund
To submit a refund request, please contact our support team at
📧 support@nextifystudio.com
Include:
Your order reference number
A brief explanation of the issue
Any relevant attachments (e.g., screenshots, timelines)
We will review your request within 3–5 business days and respond with a resolution.
📧 support@nextifystudio.com
Include:
Your order reference number
A brief explanation of the issue
Any relevant attachments (e.g., screenshots, timelines)
We will review your request within 3–5 business days and respond with a resolution.
3. No Refund Policy (Completed Projects)
Once the project has been delivered (either partially or fully), or if you’ve approved milestones during a multi-phase process, no refunds will be granted.
This applies to:
Website or app design that has been sent or published
Branding assets (logos, guidelines, mockups) that have been delivered
Strategic consulting sessions already conducted
This applies to:
Website or app design that has been sent or published
Branding assets (logos, guidelines, mockups) that have been delivered
Strategic consulting sessions already conducted
4. Chargebacks & Dispute Resolution
If you are unsatisfied for any reason, we strongly encourage you to contact us first to resolve the issue amicably. Initiating a chargeback without prior communication violates our terms.
In case of disputes:
We will provide documented proof of work
Our business is registered under local and international digital service standards
We reserve the right to pursue legal action for fraudulent claims or misuse
In case of disputes:
We will provide documented proof of work
Our business is registered under local and international digital service standards
We reserve the right to pursue legal action for fraudulent claims or misuse
5. Exchanges or Modifications
While we do not provide direct exchanges for digital services, you may request reasonable revisions within the scope of the original agreement. Additional requests beyond scope may incur extra fees.
6. Contact Us
If you have any questions about this policy, feel free to reach out:
📧 **support@nextifystudio.com**
🏢 **Nextify Studio LLC – 4801 Lang Ave NE, Albuquerque, NM 87109, USA
📧 **support@nextifystudio.com**
🏢 **Nextify Studio LLC – 4801 Lang Ave NE, Albuquerque, NM 87109, USA
🔒 Note:
This Return & Refund Policy complies with applicable digital commerce laws and is designed to meet the requirements of international payment gateways such as Stripe, PayPal, and PayOp.
